Purchasing Airline Tickets via the AGH Foundation Ticket Office

To facilitate the ticket purchase process, AGH University has an agreement with AGH Foundation.

As of May 11, 2015, AGH University entrusted the Foundation with the provision of airline ticket services (reservations, sales, and delivery of airline tickets) for employees, students, PhD students, and other AGH-designated individuals. 

Use of the Foundation is optional.

  1. The agreement covers:
  • Ticket reservations and sales for domestic and international routes, including low-cost carriers;
  • Additional services upon the traveler's request: supplementary travel insurance, car rental, hotel booking;
  • Visa intermediation services;
  • Airport transfer services (limited to: Kraków-Balice, Katowice-Pyrzowice);

2. Ticket orders can be placed via email, fax or phone, as early as possible (to obtain the most favourable rates and fares), but no later than 24 hours before the trip. Orders must include: traveler's name, travel dates and location, and travel class.

3. The Foundation must respond with travel options within two hours of the order being placed. The two hours should be within the working hours of the Foundation's Air Ticket Office:

  • Monday: 8:00 a.m. - 4:00 p.m.
  • Tuesday: 8:00 a.m. - 4:00 p.m.
  • Wednesday: 8:00 a.m. - 4:00 p.m.
  • Thursday: 8:00 a.m. - 4:00 p.m.
  • Friday: 8:00 a.m. - 4:00 p.m.

4. The traveler selects and confirms the preferred option by email, providing invoice delivery details at AGH University (e.g., faculty, department).

5. Booking confirmation is made by:

a) For international delegations - the Centre for International Affairs, upon the Foundation's request, based on the submitted international travel application.

b) For domestic delegations - the delegating unit, by sending a scan of the employee's delegation to the Foundation.

Caution!

Confirmation of ticket reservation constitutes a payment commitment (after the Foundation issues an invoice).

6.  Upon receipt of the confirmation, the Foundation issues and delivers an electronic ticket. In case it is not possible to issue an e-ticket, the Foundation shall deliver the ticket in paper form to the agreed AGH address.

7. Once an e-ticket or paper ticket has been issued, the Foundation shall issue an invoice and deliver it to the agreed AGH address.

NOTE:

For purchases exceeding PLN 10,000 gross, the purchase from the Foundation should be preceded by the application of the appropriate procedure described in the University's Public Procurement Regulations

If the estimated value of the purchase of airline tickets or orders covering additional services (e.g. hotel fee, airport transfer fee) exceeds PLN 130,000.00 net, a request must be submitted to the Public Procurement Department to launch a tender procedure.

For assistance with cost estimation, contact the Public Procurement Department or visit dzp.agh.edu.pl  under the "For AGH Units" tab.

For emergencies during travel, a 24/7 support number is available: +48 604 340 069.